Business Development Advisers from the intermediary-only lender will now be able to advise brokers directly online for all their enquiries - the service will be available between 9.00am and 5.00pm, Monday to Friday.
Jill Evans, Managing Director of Accord, said:
“We are confident the new web chat service will be a hit with brokers allowing them to address any queries directly to an adviser and getting an immediate response as they search through Accord’s highly competitive range of residential and buy-to-let mortgages.
“These are exciting times for Accord with the launch of our new visual identity giving us a fresh look as we move in to 2015 that we hope will be a hit with brokers and customers alike.”