MORTGAGE BUSINESS QUALITY AWARD WIN FOR ANDREWS

Andrews Financial Services has celebrated its second award win of the year from Legal & General, receiving special recognition for the quality of its business operations.

Related topics:  Mortgages
Millie Dyson
23rd November 2011
Mortgages
Legal & General’s inaugural Business Quality Awards was held on Friday 11th November at the group’s London headquarters in Coleman Street.

Over 40 banks, building societies and independent financial advisors applied for one of four awards being presented on the day, at a special event which recognised the importance of retaining customers through providing reliable and consistent service.

Andrews Financial Services was awarded the ‘Special Recognition’ award on the day, in view of the division’s high customer retention rates, customer service and its early warning system which looks to pre-empt potential problems before they arise.

Michael Robson, chief executive of Andrews, said:

“We were very pleased to be honoured today, following a very strong year from Andrews Financial Services.”

“This year marks our 30th year in the mortgage industry. The reason that we’ve been so successful, and been able to grow, is in large part because we firmly believe in employing the very best mortgage advisors, and giving good, reliable advice to our customers.

"We will only sell mortgage products that are appropriate for, and fit, our customer’s specific requirements, and as such are proud to have strong customer retention rates, with customers returning to us again and again.”

Duncan Crocker, managing director of the Legal & General Network, said:

“The Special Recognition award recognised a business who have gone above and beyond against their peers. This was a chance to recognise a firm who shines in the field of retention services for both the business and their customers.”
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