The hub offers enhanced support for advisers, including a product transfer criteria grid with timeframes and the application process for each individual lender to help advisers plan customer contact - and hints and tips on to increase and enhance their customer engagement strategies.
Advisers can also take advantage of a toolkit of downloadable support materials to help facilitate this work, including templates to help advisers to create personalised client letters and regular newsletters, along with email and social media activity.
Jane Benjamin, Director of Mortgages at Sesame and PMS, said:
“Product transfers are a hot topic, with 290,000 homeowners switching £39.2 billion of mortgage debt to a new product with their existing lender in the first quarter of 2019. We expect both product transfers and remortgage business to remain strong through the second quarter and into the second half of 2019, with analysis suggesting that over £100 billion of mortgage deals could be coming to the end of their terms. This is a huge refinance opportunity and customers need our support, which is why we’ve been working closely with our lender partners to help advisers look after their customers and find the right product for their individual circumstances; whether that’s switching product with their existing lender or remortgaging elsewhere.
"Our new hub gives advisory firms the guidance and tools they need, all in one place. Furthermore, with the current trend of five-year fixed rates now overtaking two-year deals in terms of popularity, it’s more important than ever for advisers to get in touch and stay in touch with their clients.”