ISO 9001:2008 is the internationally recognised standard for quality management systems. It is maintained by the International Organisation for Standardisation, requiring companies to demonstrate they monitor key processes to ensure they are effective.
This entails keeping detailed records and checking output and service, with appropriate and corrective action where necessary. One of the goals of the standard is to improve effectiveness using process performance metrics — a measurement of the effectiveness of tasks and activities.
ISO 9001 also recognises that companies are doing their utmost to track and enhance customer satisfaction.
Ian Long, managing director of St Trinity Asset Management, comments:
“We are thrilled to be recognised by the British Standards Institution. It’s a glowing testament to the hard work and expertise of our staff, and our drive to maintain the highest possible level of service for our clients.
"We constantly strive to improve our operating performance, and this certification is official confirmation of our dedication to quality assurance and to providing consistently excellent delivery.”
The LSL group now owns the only two ISO accredited corporate asset managers in the UK, after the successful accreditation of St Trinity Asset Management.
The award follows the accreditation of LSL’s other corporate asset manager, LSL Corporate Client Department in February, and is the third successful award for LSL Property Services plc, following the successful completion by group chartered surveyors, e.surv.
David Brown, commercial director of LSL Property Services, comments:
“It’s great news that both our asset managers have received an official seal of approval for their determination to provide the best possible quality of service. ISO accreditation is fast becoming the unofficial benchmark of quality that lenders and corporate clients look for when appointing suppliers.
"It has long been essential for surveyors looking to demonstrate their credentials to lenders, but LSL is the first to raise the bar for corporate asset managers.
"As lenders continue to focus on TCF and quality of service, we anticipate ISO certification will quite rightly become more widespread throughout the wider housing and mortgage markets.”
