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Skipton launches 7-day FTB sale

Should brokers pick a lender based on proc fees?

Mortgages

Skipton Intermediaries launch 'new chapter of collaborative lending'

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Finance brokerage expand team following record year

TMA launches profit share scheme

Stonebridge selects Engage Mutual for protection panel

Stonebridge selects Engage Mutual for protection panel

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NatWest increases broker proc fees

UTB launches professional lending product

UTB launches professional lending product

Shawbrook streamlines conveyancing process

Shawbrook streamlines conveyancing process

Payday lenders slow to improve their practices

Popular This Week

Protection

Canada Life enhances group protection insurance

Canada Life has made enhancements to its group insurance which will benefit members and their families who have its group income protection and group critical illness products.

Special Features

Features

A focus on customer retention in the mortgage market

In this article, Chris Thompson, CEO at Vertex Financial Services, provider of outsourced solutions to the UK mortgage market, explores the importance of customer retention and best practice.

Latest Comments

John Wilson
23 Sep 2014 John Wilson

I am no lover of the banks, but this "they can afford it - bleed 'em dry" approach is such a transparent fund raiser to ensure the continued gravy train for the FCA employees, that it makes me cringe. How much risk were we customers actually at, I wonder, and can the government not be more honest and just admit it's a "banker's levy"?

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Geoff Laird
15 Sep 2014 Geoff Laird

Finally this lender has woken up to the realities of life in the intermediary sector and the economic realities of placing BTL business with lenders: their next move should be to accommodate the professional property investor and less on the novice landlord.

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Paul Woolley
10 Sep 2014 Paul Woolley

Face to face is the only way forward on this topic. No other way is treating customers fairly.

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John Fisher
02 Sep 2014 John Fisher

surely thanks to MMR the rate is no longer important, as long as the mortgage is affordable!

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In The Spotlight

In The Spotlight

Steve Gandy, CEO of MeetingZone

We spoke to Steve Gandy of MeetingZone about how unified communications can help the financial services industry. Read more

Features

Features

A focus on customer retention in the mortgage market

In this article, Chris Thompson, CEO at Vertex Financial Services, provider of outsourced solutions to the UK mortgage market, explores the importance of customer retention and best practice. Read more

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