"For time pressured intermediaries, ease of doing business is critical and Coventry for intermediaries have really improved their service offering over the past year"
The survey was completed by 300 mortgage brokers and included rating 11 lenders across 31 different service measures.
Coventry for intermediaries came in at first place for overall average performance across the measures, up from their ranking of sixth last year.
Kevin Purvey, Director of Intermediaries, said: "It’s just over a year since we refreshed our pledges to brokers and confirmed our commitment to the intermediary sector. For instance, our newest addition “We’ll always be open and honest about service levels” means that brokers can now see up to date service standards on our website. We continually strive to consistently deliver strong service levels, and recognition of this shows that our continued investment is appreciated by brokers – which is what matters to us the most”.
“While we’re delighted with the findings of the Charterhouse survey and the five star award from Financial Adviser, we won’t relax or become complacent. We’ll continue to ask for, listen to and act on feedback from brokers, and look for ways we can improve and provide the highest possible levels of service into 2017 and beyond.”
Kate Turner from Charterhouse Research added: “For time pressured intermediaries, ease of doing business is critical and Coventry for intermediaries have really improved their service offering over the past year – especially across communication, application, underwriting and processing factors.”
