Jo brings with her a wealth of experience from both the financial services and travel industries. Managing centralised operations in Barclays for over 14 years Jo has a real understanding of the finance industry and has a passion for the delivery of outstanding customer service. Jo joins Evolution Money from LateRooms.com where she was responsible for global contact centre operations across 3 sites in the UK, Europe and Asia.
Kerri Turtill, Operations Director at Evolution Money says:
“Jo’s appointment is a significant move to ensuring that Evolution Money continues to lead the way on providing outstanding service. Having designed and implemented the “Voice of the Customer” strategy that transformed LateRooms.com operations earning them a place in the Top 50 Companies for Customer Service in the last 3 years means service is at the heart of everything Jo is about. In an industry which is becoming increasingly competitive, Evolution Money prides itself on the service it provides which is our USP when attracting both introducers and borrowers.”
Jo Helire-Glynn comments:
“I’ve joined Evolution Money at such an exciting time for the business - they have plans for significant growth over the next year and beyond. I’m really looking forward to steering the large and growing operational departments through the next stage of Evolutions Money’s growth strategy.”
