First Complete has grown consistently as new firms join, attracted by a market leading proposition and adviser development and support programmes. The network had 394 individual sellers when it was acquired by LSL Property Services in June 2010 so has increased its membership by 250 per cent over the last five years.
Over this time, First Complete has built its proposition working with lenders and providers, to offer a market leading range of products to fulfil the mortgage and protection needs of every possible client. The network’s advisers now have access to 571 exclusive mortgage and protection products, a market leading proposition, extensive communication to keep them up to date with every development, as well as a comprehensive development and support programme, including face-to-face advice that enables every member firm to fulfil its potential.
Toni Smith, sales operations director at First Complete, said:
“First Complete has seen phenomenal growth over the past couple of years and continues to be a huge draw to advisers from other networks, from the banks and from the DA space.
“We’ve recruited more compliance and support staff to continue to provide top level support for both new and existing ARs. We have also put in a state of the art IT system and have both a help desk and field staff to provide hands on help to every AR.
“We will continue to provide the support and contact that we are renowned for and we constantly receive feedback about how all-encompassing our communication and guidance is. This is key for us and is reflected in our results which continually outstrip the market, as we set new goals and then exceed them. For example, First Complete mortgage completions for quarter one 2015 were up 22% on the same quarter last year compared to a three per cent drop reported by the CML for the market as a whole.
“For us, it’s about building on solid relationships with lenders and providers to extend and enhance our proposition, which gives our advisers more solutions for more clients. But our programme doesn’t just stop there. We see new members signing up every day with the right motivation to grow their businesses. We then guide them along the way and ensure that they stay confident in having made the right choice.”
