"The insurance industry takes bribery extremely seriously and we’ve worked closely with IFED to bring these individuals to court."
Aisha Elliott was sentenced to 12 months for offering a bribe and Stephen Karl Oates was also sentenced to 12 months for receiving a bribe after being found guilty of passing on confidential information. Elliott worked for a claims management company while Oates was an employee working with LV= at the time of the offence.
Early in 2015, the City of London Police’s Insurance Fraud Enforcement Department was asked by LV= to investigate Elliott and Oates after the insurer suspected that one of its computer systems had been accessed and information sold by an LV= member of staff.
Oates worked for LV= in its Third Party team as a consultant. A full audit of LV=’s Third Party team was undertaken and it was discovered that Oates had been selling customer data in order to make a personal profit.
Detective Chief Inspector Oliver Little from the Insurance Fraud Enforcement Department, said: “This is a significant investigation for IFED and the first time that we’ve had a successful conviction involving bribery offences and this result shows that those who commit acts of bribery face spending time in prison.
“Fraud within the insurance industry is taken extremely seriously – whether it’s members of the public looking to submit false claims for a profit, or indeed members of staff that think it is acceptable to sell on customer data.
“The outcome shows how it is possible to work closely with the insurance industry to ensure that criminal cases such as these are thoroughly investigated and that the culprits are brought to justice. This case should act as a warning to all insurers and highlight the fact that there are a number of unscrupulous fraudsters out there who will target insurance staff to try and get customer data and information from them.
“The consequences for those who involve themselves in this sort of activity are extremely serious and we will continue to work with insurers to target the very small minority that do this.”
Martin Milliner, LV= Claims Director, added: “This is a great outcome for LV= and IFED and the insurance industry overall. Oates and Elliott have both been given custodial sentences of 12 months imprisonment. This reinforces the message that bribery and fraud are serious crimes which perpetrators can expect to be punished for, whether they receive a criminal record or worse, a stint in prison.
“The insurance industry takes bribery extremely seriously and we’ve worked closely with IFED to bring these individuals to court. Data protection is of paramount importance to us and we have rigorous internal systems in place to detect fraudulent activity, which led to the internal investigation of our employee and case handed to IFED. Fraudsters should take note – you won’t get away with it. At LV= we will always seek to bring offenders to account whether they are an unscrupulous Claims Management Company or a rogue employee.”
