As part of the new version, IRESS has launched the new Service Propositions module. This module enables advisers to consistently and efficiently monitor their own proposition to ensure Service Level Agreements are being met and highlighting any process development requirements that may need some attention.
The new module tracks what services firms say they will provide to their clients and compares this to what they carry out. This is monitored via a simple traffic light system, highlighting the status of a case and whether further action is necessary. The system offers task by task detail to demonstrate why any task was not completed, making it easier for firms to quickly identify any cause of failure, making it much easier to take remedial action if necessary.
The upgrade incorporates over 100 changes and enhancements, including an extension of Adviser Office’s tax function. This specifically ensures adviser firms will be able to account for the prospect of different tax levels in Scotland than in England and Wales following devolved Scottish tax decision-making in April.
This latest update to Adviser Office follows on from recent enhancements to XPLAN. The enhancements included upgrades to the Engage cashflow tool that allow advisers to engage and inform clients better by using visuals to demonstrate a client's financial position.
Andrew Simon, Executive General Manager (Product), IRESS, commented:
“Everything we do is focussed on providing our adviser customers with the tools they need to improve their business propositions and allow them to demonstrate true value and differentiation. As we enter 2016, ongoing investment in all of our technology solutions remains at the forefront of our business strategy. These enhancements to Adviser Office will ensure our clients have an up-to-date, compliant solution and crucially that they keep ahead of industry developments. All of this will support advisers in providing their clients with the best outcomes and customer experience, as efficiently as possible. The new Service Propositions Module helps advisers demonstrate, to both the consumer and regulator, the ongoing client service they are providing, as well as their compliance with regulatory demands.”
