"The website supports our proposition around lending solutions helping intermediaries get quick access to our products, our criteria and our support team."
Marsden’s intermediary site has introduced search functionality around its residential, buy-to-let and older borrower criteria, as well as increased access to the intermediary support team.
Brokers now have access to direct dials for BDMs and underwriters should they need to speak to them directly on their case.
The site will also feature published service standards which will be updated on a weekly basis and keep intermediaries informed on the Marsden’s service.
Melissa Boland, Marketing Manager at the Marsden, said: “The website supports our proposition around lending solutions helping intermediaries get quick access to our products, our criteria and our support team. The access to our team and our service standards on the site highlights our commitment to the personal, upfront approach we take across all of our channels and our willingness to help.”
Heather Crinion, General Manager (Operations), added: “This step continues our investment earlier in the year in support of intermediaries, introducing two new BDMs and additional support in underwriting. In addition to this, we continue to develop our product range and service standards with July as a recent example, where we launched over 40 new products.”
