"Her skills and expertise will be of significant benefit to our members as we continue to invest in our digital servicing capability to help more members interact with the Society"
Susan has more than 25 years of experience in financial services, having held senior executive positions at a number of large retail banks in the UK, and is currently head of customer transformation at Barclays.
Prior to that Susan was responsible for all of Santander's UK retail and business banking businesses, supporting 15 million customers and with a nationwide network of branches and customer contact centres, following her role as chief transformation officer.
Susan is also a former Board member of UK Finance and has been a proud champion of diversity and inclusivity throughout her career.
She will take over from interim CEO, Alasdair Lenman, early next year.
John Heaps, chairman of Yorkshire Building Society, said: “I’m delighted to welcome Susan to Yorkshire Building Society. Her skills and expertise will be of significant benefit to our members as we continue to invest in our digital servicing capability to help more members interact with the Society how, when and where they want to, and this will complement our branch and telephone channels.
“I look forward to working with Susan to ensure we continue to provide real and meaningful benefits to our members, customers and communities for years to come.”
Susan Allen said: “I’m really excited to have the opportunity to lead an organisation which has such a strong sense of purpose and which supports members at key points in their lives.
“Yorkshire Building Society’s successful, sustainable mutual business model means it is well positioned to adapt to the changing needs of its members. I very much look forward to joining the team and leading the Society to deliver even more value for the members and communities it serves.”
