At the recent FSE London 2014 show, we spoke to Gareth Herbert of Mortgage Advice Bureau. He discussed the changing ways advisers doing business and that advisers should keep abreast of regulatory changes and 'keep the consumer at the heart' of their business.
He also noted the importance of packaging cases correctly the first time round in order not to let consumers down and ensure a smoother process. In reference to the anticipated rate rises, he stressed that brokers should be contacting their client bases ahead of any rate movement to ensure they are aware of their options.
