"As our mortgages business continues to grow, it is important to ensure that our services match the needs of intermediaries"
As part of the pledge, Aldermore will introduce further support to both residential and buy-to-let brokers at key stages of the application process, including assigning a specialist underwriting contact to each case, in addition to its regional sales team contacts.
The Bank will also share its current underwriting process and case timescales every day for mortgage applications, and has promised that customers will get the same deal whether using a broker or applying direct.
Aldermore says the new website will make it easier and quicker for brokers to obtain required information prior to submitting a client’s case with the bank.
Charles McDowell, Commercial Director of Mortgages at Aldermore, said: “As our mortgages business continues to grow, it is important to ensure that our services match the needs of intermediaries, providing them with expert support on a day-to-day basis.
“We continue to listen to our brokers and have made changes to our services based on direct feedback. This ensures that our offering is in-line with their recommendations and continues to meet their needs.
“Our new dedicated mortgage intermediary website is simple and easy to use, with current service turnaround times clearly displayed leading the way in transparency. This demonstrates our ongoing commitment to the broker community and will help us to deal with the developments we are seeing in this ever-changing sector.”
