"Our investment in people, technology and communications is delivering the service and products that intermediaries need to solve their clients’ real world borrowing issues."
The Society has also seen a 20% increase in underwriting capacity as a result of a number of automated process enhancements.
Over the past year Family Building Society has recruited two additional BDMs and launched a dedicated intermediary site.
Director of Business Development at the Family Building Society, Keith Barber, said: “2017 has been our most successful year ever. It is proof, if ever proof were needed, that our investment in people, technology and communications is delivering the service and products that intermediaries need to solve their clients’ real world borrowing issues.
"The move to one brand late last year has been very well received by intermediaries and this, along with the continued improvements we make at all levels of our business in response to intermediary need, has rewarded the Society with record breaking lending.”
