"It will simplify the process of working with us so that the information brokers need can be accessed quickly and efficiently, including essential case tracking."
HSBC has announced plans to further grow its broker distribution channel with a new intermediary platform.
HSBC has selected Capita’s Omiga mortgage software, which will provide a single platform to drive greater automation and make it easier for brokers to transact with lenders, upload documents, and track details of mortgage applications and decisions.
The software enables borrower’s eligibility to be qualified and an immediate decision in principle obtained without impacting a consumer's credit score.
It also provides brokers and underwriters with a single view of all pipeline cases, allows support staff to access and progress individual cases, and enables documentation to be uploaded directly to the case.
Jon Peart, Managing director, Capita Mortgage Software Solutions, said: "Capita’s Omiga platform offers HSBC the flexibility and functionality the bank needs to deliver a first-class service to its customers. When developing Omiga we listen to customer feedback enabling us to tailor the end-to-end solution to make it as easy to use and effective as possible. The programme is on target to deliver in record time for an implementation of this nature. We are confident this partnership with HSBC will help drive the anticipated growth of its broker distribution channel."
Tracie Pearce, HSBC's head of mortgages in the UK, commented: "We have developed this platform for brokers with Capita, and it will simplify the process of working with us so that the information brokers need can be accessed quickly and efficiently, including essential case tracking. This will be a gamechanger in how brokers work with us."