NatWest launches UK's first paperless mortgage

NatWest launches UK's first paperless mortgage

NatWest has become the first UK bank to offer a paperless mortgage.

Customers can now apply for a completely digital mortgage and won't need to send signed paperwork or private information through the post, instead securely sharing documents online.

In advance of a call with a mortgage adviser, customers will be able to upload the documents required for an application, such as a driving licence, passport or payslips through a secure online portal.


A telephone call with a mortgage adviser will then be arranged at a convenient time for the customer to guide them through the process. It will be possible for the adviser to highlight key parts of text in documents and help the customer with any questions. The customer will then sign the final documents electronically using a mouse or tablet.

It is the first time a customer in the UK has been able to apply for a mortgage without paper copies of documents being produced.

All NatWest mortgages applied for over the phone will be offered paper-free, which is estimated to save over 4.4m sheets of A4 paper a year.

Lloyd Cochrane, Director of Mortgages NatWest, said: “This innovation will make the process of buying a new home much simpler, easier and faster for our customers, transforming the way homes are purchased in the UK.”

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