Mortgage Specialists were first introduced into five of the Post Office’s larger UK branches – Birmingham, Solihull, Walsall, Luton and Norwich – in August this year following feedback from customers who felt they would welcome the opportunity to discuss their mortgage requirements face to face before committing to such a large investment.
First time buyers, those wishing to move, or customers looking to switch to a better deal will be able to book a free, no-obligation appointment in all eight branches that now have Mortgage Specialists. The Mortgage Specialists will be able to discuss each individual’s needs and answer questions to help customers make an informed decision about the suitability of the products.
John Willcock, Head of Post Office Mortgages, said:
“We were delighted by the response to our introduction of Mortgage Specialists in branch earlier this year, and our decision to roll out the offering into a further three Post Office branches is testament to the positive response we have received.
“Finding the right mortgage can be a complex process and this is one of the reasons why we have introduced our specially trained Mortgage Specialists to assist our customers through the process.
“We are one of the fastest growing financial services providers in the UK and we are constantly looking at ways to offer new services to our customers. By introducing Mortgage Specialists into a further three branches across the network, we are taking the next step in fulfilling our ambition to become one of the best providers in the market place and to be a genuine alternative to the established high street providers.”
