RBS launches completely paperless mortgage process

"RBS has not only streamlined the mortgage process through the elimination of paper but are also providing a better advice process to their customers "

Available at RBS, NatWest and Ulster Bank, Vizolution’s DigiDocs technology allows bank customers to complete their mortgage application journey digitally, wherever they are.

Using DigiDocs, bank customers can securely upload documents to the bank’s online DigiDocs portal. In addition, the bank’s mortgage agents can connect with customers remotely using Vizolution’s screen sharing technology to guide them through the mortgage journey.

As a result, RBS has reduced the mortgage process for customers by an average of 11 days, with around 5% of customers receiving a mortgage offer within 24 hours, and the majority of the rest within 14 days.

The DigiDocs portal is currently facilitating over £1 billion of loans every month.

Ian McLaughlin, managing director of home buying and ownership at RBS, said: “DigiDocs has allowed RBS to introduce a transformative, unique approach to our mortgage process. The rate of adoption has been outstanding and shows the appetite our customers have for digital solutions that are quicker, easier and more convenient to use.”

Bill Safran, CEO of Vizolution, commented: “We are very excited by the results that RBS has generated for its customers using DigiDocs, which is powered by Vizolution’s vDoc and vScreen solutions. RBS has shown what is possible by a forward-thinking bank that puts the customer at the centre of their business model.

"RBS has not only streamlined the mortgage process through the elimination of paper but are also providing a better advice process to their customers through advanced screen sharing. The customer satisfaction score that RBS has achieved sets a new standard in the mortgage market that others will need to chase.”