Principality came top of the survey for providing the best mortgages, with First Direct and Nationwide coming in joint second. As a result, they are now all Which? Recommended Providers.
The survey of more than 3500 mortgage customers looked at customer service, the mortgage application process and value for money to determine which mortgage lenders are going above and beyond to deliver a stellar experience for their clients.
Principality achieved an impressive customer score of 80%, with nine in 10 customers saying they did not experience any problems with their mortgage. The building society gains five stars for flexibility of payments on its mortgage, and nearly all (97%) customers told us they were satisfied with their mortgage.
First Direct and Nationwide both scored 77% to come in joint second. Virgin Money came fourth with a score of 76%, Coventry claimed fifth place with 75% and Skipton received a score of 73% to come sixth.
Gareth Shaw, Which? Money Expert, said:
“Choosing the right mortgage for you will probably be one of the biggest financial decisions you ever make. It’s essential that you pick the right provider for your specific needs and these Which? Recommended Providers are all highly rated by their customers for quality of service and value for money.”
