This brings the running total of claims paid to £125.3m since the launch of the EWS in 2010.
Early interaction with clients through electronic notification is allowing advisers to reinstate cancelled and lapsed policies, keeping their clients protected.
Andy Clark, Head of Commercial Management & Distribution Quality, at Legal & General, said:
“These figures are testament to our efforts in supporting advisors to not only generate new business, but also retain existing clients. Helping advisers to develop and monitor the quality of business processes feeds in to the level of customer service brokers can offer, which in turn improves client retention. Ensuring that policyholders are kept up-to-date, particularly with developments concerning the validity of their cover, is a large part of an adviser’s job, and we’re pleased to be able to help with this integral process."
