The mutual has said that many pensioners attempting to withdraw their cash lump sums are hitting stumbling blocks when it comes to actually accessing their money, often due to advisers and providers being cautious due to fear of mis-selling.
Neil Lovatt, Product Director at Scottish Friendly, said:
"While the Government’s pension freedom proposals were generally applauded, many providers and advisers, conscious of their regulatory and moral duty of care for their customers, had concerns that they could be exposed to later charges of mis-selling should clients later complain about little or no income later in life
"As such they have been cautious in dealing with people wanting to cash in their pensions; despite the fact the Government is eager to let consumers have ready access their savings.
"The passive-aggressive disagreement between the Government and the regulator needs to be resolved. We have a government set on ensuring pension freedom is available to all and that customers know how to spend their own money. On the other hand, we have a regulator who will not give clarity to providers and advisers on how to deal with clients who want to take their money, when doing so may not be in their best interests.
"The Government and the regulator need to start a more coherent and open dialogue and create a blueprint that can be articulated clearly for customers and the industry. Right now it feels like a couple of parents arguing with one another via their children."
