Speaking in a seminar entitled, ‘Pension reform – customer reactions and motivations under the new rules’ at this year’s Financial Service Expo (FSE) London, Michelle Cracknell, Chief Executive of the Pensions Advisory Service, welcomed the growing numbers seeking pensions guidance and suggested they would continue to rise.
She said: “In 2013/14 we looked after 76,000 customers. In 2014/15 we looked after 103,000. There was an unprecedented number of enquiries in August; last year we dealt with 320 calls per day; this year was just short of 400 calls per day. If we carry on this way we believe we will look after about 150,000 customers over the course of 2015/16.”
Cracknell went on to add that many of the enquiries handled were surrounding the new pension reforms but numbers were also on the rise due to additional media attention surrounding the pensions industry in general.
