The case was received by Access 4 Finance at 12:30 on the afternoon of May 21st from a client who wanted to consolidate credit card debt and do some home improvements. By 13.30 the same day, the case had been discussed with both introducer and then the client, and documents had also been issued to the client.
The loan itself was £40,000 and needed consent along with a drive-by valuation under Shawbrook’s platinum range and with the lender’s part-pack service, the pack was reviewed as soon as A4F received the documents from the client. This meant the case was fully completed in less than four days, minus the final credit agreement, valuation and consent.
After consent and a drive by valuation were complete all that was left was for the client to post the final agreement direct to Shawbrook Bank.
In keeping with the speed and efficiency with which the loan was completed, Shawbrook paid the loan out by 10am on the tenth day and the introducer was paid on the eleventh day.
Brian West, Business Development Manager at Shawbrook Bank, commented:
"We are thrilled that our fast and efficient processes, along with that of Access 4 Finance, which enabled this deal to be completed in record time. Our 'part pack' service has proved to be a great success and came about from feedback from our brokers. This deal once again demonstrates the first class service that Shawbrook provides to its broker partners and customers and the importance that we place on speed of delivery and thinking outside of the box when it comes to complex cases."
Scott Thorpe, director at Access 4 Finance, commented:
"We're delighted for both the customer and introducer - the client received their funds in record time and our introducer received his commission in 11 days, which again is a record."
Dan Barker, director at Access 4 Finance, added:
"At a time when rates and LTVs are grabbing all the headlines, what this came down to was good, old-fashioned customer service. A great job done by all involved."
