Atom Bank has introduced a series of enhancements to its broker portal and back office processes, providing brokers with a faster experience.
In total, 87 improvements to the broker portal were added over the last 12 months, many of which were the direct result of broker feedback. In each case, the enhancements are designed to help brokers save time, improve productivity, and provide their business borrower clients with a smoother experience.
The Bank has consistently maintained its application-to-AIP speed, which stands at one working day, while the average time from AIP-to-offer has been reduced by 80% over the last calendar year, now averaging five working days.
Improvements to the portal introduced in the last 12 months include:
• The expanded use of the Companies House API, to populate key information on key individuals and linked businesses, reducing the level of manual input and requests for further information.
• A cleaner, more intuitive user interface that is easier to use, including redesigning the document upload feature to make uploading multiple documents simpler.
• Adding a new broker dashboard to the portal, ensuring it is easy for brokers to clone applications and keep track of a variety of cases at the same time.
• Adding serviceability calculations to the Quick Quote tool, providing clarity and upfront validation on a quote’s viability, preventing work in applications that are unlikely to succeed.
• The introduction of case statuses for every application within the portal.
Tom Renwick, head of business lending at Atom Bank, commented: “Over the last couple of years, we have made more than 150 improvements to the Portal and processes, which have been the result of extensive dialogue with our broker partners. The results speak for themselves, substantially increasing our operational capacity while maintaining market-leading speeds for application-to-AIP, and significantly reducing the time taken to move from AIP to offer.
“We view our relationship with brokers as symbiotic: we win and lose together. We actively seek and incorporate feedback loops into our product lifecycle to continuously streamline our tooling and processes, ensuring brokers and their commercial clients benefit from a friction-free experience that delivers funding with the speed and certainty they need to succeed.”
