"The market has been inundated with technology that focuses on “digitising” the sales process but retaining the client relationship has been overlooked."
Former partner at John Charcol, Hemel Shah, has joined Eligible, a technology firm automating customer retention for the mortgage industry, as sales director.
At Eligible, Hemel will be responsible for the development of new client relationships.
Rameez Zafar, CEO at Eligible, commented: "Hemel’s appointment shows our intention to always keep our customers at the heart of our business whilst pushing the technological envelope.
"Eligible is focused on building products that are innovative and relevant. Hemel’s experience in the mortgage industry, gives us vital input to create solutions that generate immediate value for the business whilst being simple and easy to use.
"Hemel is here to help us bridge the gap between our technology and what brokers want."
Hemel Shah added: "The market has been inundated with technology that focuses on “digitising” the sales process but retaining the client relationship has been overlooked.
"I have spent some time considering my next step and although there are numerous technology firms in the industry, there are few innovators genuinely looking to achieve the best outcome for both the broker and the client.
"I look forward to working with client focused businesses that are passionate about building great client relationships."