LMS has added Fleet Mortgages to Panel Link, which connects lenders with law firms who meet quality, security, and compliance criteria, helping to facilitate the safe transmission of data.
Fleet Mortgages – established in 2014 and acquired by Starling Bank in 2021 – is an intermediary-only lender that specialises in buy-to-let lending across England and Wales.
Fleet has partnered with LMS to enhance user experience and boost operational efficiencies when managing post-offer queries. Secure Link ensures queries are managed via a secure portal, and lender-approved FAQs give law firms immediate answers to post-offer questions.
Another key feature of Secure Link is the redemption statement service, which provides a straightforward way for law firms to request this key document, eliminating back and forth communication and delays.
Fleet Mortgages will also utilise LMS eCOT, a digital solution specifically created to mitigate risk of fraud and reduce the number of incorrect certificate of title submissions.
Lastly, Fleet Mortgages will benefit from LMS’s Charge Registration, designed to streamline a key part of the conveyancing journey while keeping the lender up to date with regards to pending charge registrations.
Mark Elliott, chief legal and compliance officer at Fleet Mortgages, commented: “At Fleet Mortgages, we’re committed to helping our intermediary partners and customers achieve successful outcomes. Everything starts with a good conversation, building strong relationships with brokers to secure finance for landlords and limited companies. With the increased efficiency and connectivity that LMS provides, through eCOT, Secure Link, and the other services on offer, we’ll be able to focus on what we do best. We greatly value this relationship with LMS and look forward to working together.”
Suzanne O’Connor, chief relationship officer at LMS, added: “Fleet Mortgages is a specialist lender that truly cares about its partners and offering the best solutions to its customers and intermediaries, so LMS is delighted with this collaboration. We’re proud to support our new partner, providing services that enhance due diligence and, therefore, security and efficiency, so that Fleet Mortgages can continue to deliver the best customer service. We look forward to working together.”
