more2life has launched a new Adviser Support Hub and introduced a case management model aimed at improving the application process for lifetime mortgage advisers.
The online hub provides guidance covering each stage of the lifetime mortgage journey, including fact finding, applications, valuations, underwriting, offer generation and the release of funds.
Advisers can access FAQs, explanatory videos and downloadable guides, with resources available around the clock.
The hub is designed to help advisers understand lending requirements, gather the necessary information and manage client expectations throughout the application process. It also provides support for advisers entering the later life lending market.
Alongside the launch, more2life has introduced a new End to End operating model, which gives individual team members responsibility for cases from application through to completion.
Under the new approach, advisers will have a single point of contact throughout the process, with the aim of reducing transfers between teams, improving communication and resolving queries more quickly.
The lender says the model will also give staff broader knowledge of the lifetime mortgage application process, helping them identify potential issues earlier and support cases through to completion.
Ben Waugh, managing director for manufacturing at more2life, said: "The later life lending market continues to evolve, creating significant opportunities for advisers to help more clients achieve better outcomes in retirement. However, as the market grows, advisers need access not only to competitive products, but also to the right support, insight and expertise.
"Our new Adviser Support Hub has been created to make that support easier to access than ever before. Whether advisers are looking for practical guidance, educational resources or process support, the hub brings everything together in one place, making it easier to find the information and assistance they need.
"Alongside the launch of the hub, we've also introduced a new End-to-End operating model that gives our colleagues greater ownership of cases from application through to completion, improving accountability and increasing visibility across the customer journey.
"At more2life, we've always believed that great adviser support is about helping advisers build confidence, save time and deliver the best possible outcomes for their clients. Together, the Adviser Support Hub and our End-to-End service model represent another important step in our commitment to making it easier for advisers to do achieve better outcomes for the customers they support."
