A third of respondents paid a fee based on a percentage of the loan sum in spite of Consumer Duty regulation.

Andrew Gething, managing director at MorganAsh, breaks down concerns around recording and storing customer vulnerability data, and explains how they can be overcome. 

Anecdotal evidence suggests that some firms are avoiding collecting and storing customer vulnerability data to avoid a perceived conflict with GDPR.

Over a third of advice firms believe there’s been no progress towards the Consumer Duty’s Products and Services outcome.

Nearly half expressed a need for deeper understanding around the drivers and the importance of identifying vulnerable customers.

The regulator says it will take action if it doesn't see improvements.

Advise Wise members can now access Comentis' vulnerability assessment tool.

Jane has over 20 years’ experience in the mortgage industry and has also run her own advisory firm.

Filters allow users to focus on specific Consumer Duty outcomes, including Products and Services, Price and Value, Consumer Understanding, and Consumer Support. 

The panel explored how consumers' needs are changing in the current mortgage market - and what advisers can do to assist.