"The Consumer Duty mandates advisers to maintain accurate records of client interactions, ensuring transparency, and promoting fair treatment."
Later life sourcing platform, Advise Wise, has introduced a new Appointment Log feature, allowing advisers to record appointments with clients to enhance their client case management and help them comply with Consumer Duty requirements.
The tool will help later life financial advisers to efficiently record the type of appointments held with their clients and track the attendees present. The feature helps brokers to keep record of all client appointments and assists them in meeting their regulatory obligations, specifically the Consumer Duty requirement to document client interactions.
Advisers can now log the date and the type of appointments conducted with clients - for example indicating if the meeting was in person, on the phone or on video conference - specify who was present at each appointment and add their meeting notes.
The Adviser Appointment Entry feature is now available to all Advise Wise Platform users. Advisers can access the feature by logging into their accounts and navigating to the client's page.
Jonathan Thirkill, CEO of Advise Wise, said: "We are thrilled to introduce the Appointment Log feature on the Advise Wise Platform. Our goal has always been to equip financial advisers with the tools they need to streamline their operations and provide exceptional service to their clients. With this new feature, advisers can easily manage client cases and meet their regulatory obligations, enhancing overall efficiency and client satisfaction.
“This feature's introduction marks another milestone in Advise Wise's commitment to providing cutting-edge solutions that facilitate seamless advisory processes, whilst supporting Advise Wise members with Consumer Duty requirements. The Consumer Duty mandates advisers to maintain accurate records of client interactions, ensuring transparency, and promoting fair treatment.
“By incorporating the Appointment log feature on the client's page within the Advise Wise Platform, advisers can effortlessly maintain a comprehensive log of appointments, demonstrating their commitment to regulatory compliance. Plus they can now easily track and reference past interactions, enabling them to better understand their clients' evolving needs and tailor their advice accordingly."
