"We’re delighted to announce our expanded and improved BDM service, which will be a game changer in how we serve our broker partners across the UK."
As part of the improvements, Aldermore is increasing the number of telephony BDMs by 60% and re-organising its ten sales regions to three, with each region now having a larger dedicated team of telephony BDMs available.
The three new areas are: North (Scotland, Northern England and Yorkshire, and North Wales), Central (The Midlands, South Wales, and East Anglia), and South (London, South West and South East).
The changes mean brokers will now have a BDM team to handle cases so, if in the event a BDM is on another call or on leave, the broker can get an immediate response from someone else on the team.
Jon Cooper, head of mortgage distribution at Aldermore, commented: “We’re delighted to announce our expanded and improved BDM service, which will be a game changer in how we serve our broker partners across the UK.
“The new and improved operating shape means we can spread our case workload over a greater pool of talent. This will help to prevent blockages while investing in developing our staff and giving our BDMs more time to support brokers with complex cases.
“2022 promises to be a busy year for the housing market and the broker community. We’ve listened to our broker partners on how we can improve to better serve them. We believe this will create a better experience, provide a faster, more responsive process, which enables us to support the growing complex needs of brokers and their clients going forward.”
