"We believe these changes will significantly improve our service delivery to both our intermediary partners and consumers."
Spring Finance has announced a series of enhancements to its second charge mortgage application process to simplify requirement and reduce the level of paperwork required.
The improvements include the removal of paper-based application forms where such information is provided through its portal or supplied by the intermediary/consumer, as well as simplifying standard requirements.
Shelley Stern, director of mortgages at Spring, commented: “This is an exciting period of growth at Spring and we believe these changes will significantly improve our service delivery to both our intermediary partners and consumers. This is the first of many enhancements and our reflects our ongoing commitment to simplify the application process."
Graeme Wade, head of sales, added: “Service has always played a key role in this industry, but unfortunately so has the endless amount of paperwork required to assess an application, regardless of loan size. This move will help increase conversion rates within our intermediaries' offices and speed up the time it takes for a second mortgage to complete."
