"We remain fully committed to maintaining a personal approach but will continue to invest in technology to provide additional levels of automation"
Having experienced record volumes of business, Hodge made the call to close to new applications for a two-week period to restore its service levels.
As of 9am on Monday 4th July, new applications for all products are now open again, with service level agreements (SLAs) back to 48 hours with other service guarantees to intermediary partners available again too.
Emma Graham, Hodge’s mortgages business development director, commented: “We pride ourselves on both our service and the fact that our underwriters assess applications on a case by case basis.
"We remain fully committed to maintaining a personal approach but will continue to invest in technology to provide additional levels of automation while ensuring we’re able to offer the services our brokers have come to expect.”
