"The natural next step was to ensure the tech could answer questions regardless of how they were sent to the lender"
LMS has launched an enhanced version of LMS Secure Link following its initial roll out last year. The new version of the technology will see an improvement in the post-offer query process for all stakeholders and NatWest Group is the first lender to come on board.
LMS Secure Link is a messaging service, launched last year to streamline the conveyancing process and improve case query turnaround times. The service enables law firms to raise common post-offer queries with the lender to help firms achieve quicker responses and avoid delays to the conveyancing process.
The enhanced version of the technology will ensure that lenders, including NatWest Group, answer all post-offer queries through the Secure Link platform regardless of how they were received.
Recent research from The Conveyancing Association found that 48% of conveyancers said that better communication in post-offer query stage of a transaction would speed up the whole process, and over a third (36%) would want to see queries answered more promptly.
Nick Chadbourne, CEO of LMS, said: “Secure Link was born out of a need to drive efficiencies in the conveyancing process to help lenders and law firms alike. It has had a big impact so far, improving turnaround times in the post offer query process and lightening the load of all stakeholders which is so important when they are under so much pressure.
The natural next step was to ensure the tech could answer questions regardless of how they were sent to the lender so that it’s easier for them to keep track of communications and deliver the best and quickest possible service. To be launching with NatWest Group is a true testament to the initial success of Secure Link and we are proud to see the platform grow and evolve to further improve the experience for conveyancers, lenders and their customers.”
Nigel Davey at NatWest Group, added: “We have already seen a huge improvement in our turnaround times for post offer queries thanks to LMS Secure Link, but we wanted to take this one step further to make sure we provided this enhanced service to all conveyancers or law firms regardless of how they got in touch with us. Not only does it mean we can provide quicker responses, something which is in demand as shown by The Conveyancing Association’s research, but it also means we keep track of all communications in a much more streamlined way. It benefits everyone and the technology is a testament to LMS’ drive to create further efficiencies in the market.”
