Cloud-native platform, Mortgage Magic, has launched a secure case audit trail feature. The update brings end-to-end visibility across all broker interactions, creating a "glass box" environment where every piece of advice, document, and message is automatically logged in a single, unalterable timeline.
With the FCA’s Consumer Duty rules demanding "evidence of value," brokers often struggle to consolidate communications that are scattered across emails, separate sourcing systems, and phone notes.
Mortgage Magic solves this fragmentation by treating the entire case lifecycle as a single data stream. The new audit trail creates a tamper-resistant "golden record" of the advice journey, ensuring that firms are always audit-ready without the need for manual archiving.
Once an action (such as a document upload, advice letter generation, or client login) is recorded, it cannot be retroactively deleted or edited, creating a "source of truth" for regulators.
The system automatically pulls client emails, secure portal messages, SMS logs, and CRM notes into one chronological feed.
It also allows network managers and compliance officers to "replay" the advice journey step-by-step during file checks, reducing audit times.
The Secure Audit Trail is available to all Mortgage Magic subscribers and is fully integrated with the platform's recent ISO 42001 (AI Safety) accreditation framework.
Tanjir Sugar, CEO at Mortgage Magic, said: "As audit and oversight expectations increase, we are giving brokers the infrastructure to stay ahead without the administrative weight.
"In the past, recreating a case file for a regulator meant digging through inbox folders and disparate systems. Our new audit trail creates a linear, undeniable proof of what happened and when. It provides principals and compliance officers with the confidence that if it isn't in the audit trail, it didn't happen and if it is there, it’s secure."
