"This presents opportunity for brokers to promote the services they offer to potential clients"
The survey questioned 600 people who have experienced credit problems - including missed payments, CCJs, defaults, unsecured arrears and secured arrears - in the last three years and are planning to buy a house in the next 12 months with a mortgage or remortgage.
44% said they would select a broker based on existing relationships while just over a third (36%) said they would ask for recommendations from family and friends.
Paul Adams, sales director at Pepper Money, said: “Our programme of research has shown that there is considerable demand for mortgages from people who have experienced credit blips in the last three years, and many of those people have concerns about having an application declined.
“This presents opportunity for brokers to promote the services they offer to potential clients and, with half of customers in these circumstances saying that they would use online research to find a broker, it’s clear that brokers can benefit from working on their online presence.”
