"With the promotions of Tommy, Steve and Jessica I think we now have the strongest senior management team we have ever had."
Just Mortgages is expanding its senior management team with the appointment of Jessica Brome to the new role of operations manager.
Jessica has been working at Just Mortgages for 17 years, starting as a mortgage adviser in 2001 and most recently, client service manager.
The creation of the new role follows the appointment of two new financial services directors earlier this month.
2017 was Just Mortgages’ most successful year to date, with a 62% rise in profits and 40% increase in mortgage volumes while the self-employed division has grown by 500% in less than a year.
Jessica said: “Our ethos is very much that customer experience and the customer journey are absolutely paramount. We know the industry is moving towards a more digital led service, but we are confident that our model reflects what is best for the customer in both advice and service.
“Taking on a mortgage is the biggest financial transaction a person will ever make. When people make that level of commitment, we believe that they want a real person there to help them through it, not a computer.”
“At Just Mortgages, developing people is so important. By promoting from within, we have senior staff who not only have great experience in the mortgage industry but they also truly understand the culture of the company and its ethos.”
John Phillips, group operations director at Just Mortgages and Spicerhaart, added: “With the promotions of Tommy, Steve and Jessica I think we now have the strongest senior management team we have ever had.
“These guys have all worked together for a long time, they have grown together and between them, they have a real wealth of knowledge and experience. They know how the industry has changed over the years, and they know how and why Just Mortgages as a business has adapted to those changes.
“We are entering an exciting time of growth, and I am confident that in her new role, Jessica can continue to take the business forward.”