"It’s been an exciting year with plenty of development and rapid sales expansion but we’ve never lost sight of what our brokers are asking for. "
Among the new features is a buddy system, where each senior BDM will be assigned a 'buddy' on the broker liaison team who can be contacted if the broker’s BDM is unavailable.
A live web chat will also be available on the Kent Reliance for Intermediaries website, providing an additional communication route for a quick reply to criteria related questions.
Finally, enhanced portfolio submission support will allow brokers to enter client’s details directly onto Kent Reliance’s dedicated portfolio submission platform, streamlining the application process.
Simon Cockerill, head of sales at OneSavings Bank, commented: “It’s been an exciting year with plenty of development and rapid sales expansion but we’ve never lost sight of what our brokers are asking for. Over the last few months we’ve been working on a number of initiatives to help brokers with their heavy workloads and these service enhancements form a key part of these improvements.”
