"We are working hard in the background to make the mortgage journey for brokers faster with fewer points of friction."
HSBC UK has announced a series of improvements for its broker partners including faster query resolution and greater platform functionality.
Enhancements include the introduction of Live Chat for brokers, providing them with faster response times as well as faster resolution times.
Additional borrowing can now be completed on behalf of the broker’s customer alongside the ability to accept a ‘signatureless’ offer through the platform on their customers’ behalf.
Brokers can also complete simultaneous porting where the sale and purchase of the new property complete at the same time.
HSBC is increasing the number of mortgage applications eligible for Automated Valuation Enhancements, providing peace of mind earlier in the application process to the homebuyer and streamlining the overall journey.
Additionally, the Bank is increasing its BDM coverage with a dedicated team of telephone BDMs.
The Bank also announced its aim to reach 150 broker partners, covering around 14,000 advisers, by Christmas.
Chris Pearson, HSBC UK’s head of intermediary mortgages, said: “From a standing start a few years ago we expect to have 150 broker partners on board by Christmas, and while we continue to expand our reach in the broker market by bringing on board more partners, we are working hard in the background to make the mortgage journey for brokers faster with fewer points of friction. This will enable brokers to provide a solid service alongside important and timely peace of mind to HSBC UK mortgagees.
“Digital enhancements are making a real difference to the way we are working. Including a Live Chat option - which is operated by a dedicated team of mortgage experts in Sheffield - to give brokers another way of communicating with us and another way we can support brokers, has been unanimously welcomed. It gives brokers slicker responses to general queries and speedy resolution when action needs to be taken. In the space of just three weeks we have had almost 1,000 ‘chats’ and been able to give rapid responses to our broker partners.”