Financial services companies operate in an increasingly regulated market – witness the new FCA Consumer Duty regulations. But that doesn’t mean reading out compliance...

The regulator has warned that the ‘clock is ticking’ on implementation of the second phase of Consumer Duty.

Tom Molloy, intermediary sales manager at Mansfield Building Society, says that in the new Consumer Duty environment, ensuring positive outcomes for self-build clients will require...

Almost a third of consumers who have heard of Consumer Duty feel they had received less clear financial advice in the last six months.

The tests allow firms to identify further training opportunities for staff.

The regulator is requesting information from firms about delivery of their ongoing advice services and the Consumer Duty.

Kelly specialises in customer experience, digital transformation and customer journey management.

Jonathan Barrett, CEO and co-founder of Comentis, explores how Consumer Duty helped to identify and meet the needs of vulnerable clients in 2024 but what more can be done to support...