Related topic: Consumer Duty

The new tool responds to a persistent challenge across the industry where firms are only identifying a fraction of their vulnerable customers.

The platform captures critical context often lost in traditional one-five scales, ensuring greater visibility of those at-risk.

The FCA warns many financial services firms still need to strengthen their approach to customer support, despite improvements since the introduction of the Consumer Duty.

Sebastian Murphy, group director at JLM Mortgage Services, says if Consumer Duty is to carry more regulatory weight, then it must shape behaviour across the entire mortgage and...

We spoke to Andrew Gething, managing director of MorganAsh, about the progress of financial services in embedding the principles of Consumer Duty, how firms can improve their...

20% of UK consumers (10.9 million adults) have used BNPL and the market will be subject to Consumer Duty rules from July.

MorganAsh has launched a new gap analysis service aimed at helping financial services firms benchmark their approach to customer vulnerability management against updated industry...

The FCA has set out the “near final rules” for the targeted support framework, with firms able to submit applications in March 2026.

Firms are being urged to review their systems as new guidance sets the standard for customer vulnerability management.

It has launched a new Suitability Report ahead of potential regulatory change as a result of the FCA’s recent Discussion Paper.