The bespoke system - CrystalHub – offers online quotation, online application and a streamlined case management service. The new features include a personalised dashboard; end-to-end case management; real-time updates via the dashboard for better case visibility; and a new document checklist to ensure application requirements are clear from the outset.
The update also includes an upload feature to speed up application progress.
Kris Corns, operations director at Crystal Specialist Finance, commented:
“We are passionate about delivering the very best customer experience along with the very best possible funding outcome at all times. Our broker and introducer customers have been telling us that they want a simple, intuitive and interactive system which is mobile optimised and easy to engage with. CrystalHub Version 2 delivers this and will continue to evolve and improve from the user feedback we receive.”
