"We started the year with some of the lowest rates we have ever offered and the appointment of key people to help with our expansion plans, with more underwriters to help reduce turnaround times."
Hope Capital says almost all of these translated into loans, helping to increase its loan book by 30%.
The firm launched record low rates at the start of 2018, as well as appointing new broker-focused staff and implementing new processes which have reduced the time it takes from enquiry to completion, from two weeks, often to under a week.
Jonathan Sealey, CEO of Hope Capital, commented: “In the middle of last year we surveyed brokers to see what we could do better. We listened closely to the feedback and put all those measures in place, focusing on communication, education and collaboration. As a result, we started the year with some of the lowest rates we have ever offered and the appointment of key people to help with our expansion plans, with more underwriters to help reduce turnaround times.
“It is clear brokers have noticed what we have done and that this is paying off. Our deal flow and the number of enquiries we have received so far this year have exceeded all expectations.”
