The Money Group launches out of hours support for brokers

The Money Group has implemented out of office support for brokers struggling with the ever-changing mortgage climate.

Related topics:  Mortgages
Rozi Jones
30th June 2022
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"They are struggling to cope with the ever-changing market, and most are working late into the night to deal with the constant changing of rates."

As part of the initiative, brokers will be able to refer their cases to the TMG head office team up until 9pm for any administration support they need help with.

Rebecca Taylor, operations manager at TMG, commented: “We understand from feedback we have received from our members that they are struggling to cope with the ever-changing market, and most are working late into the night to deal with the constant changing of rates.

"Our members' wellbeing comes first so I am delighted we have been able to source extra resources in order to accommodate this.

"We all know the all-important need for a work life balance, and we hope this initiative will give the broker just that.

Jonathan Needham, managing director of TMG, added: “We really appreciate this is a moving market and hopefully this initiative will alleviate any stress of for our members whether that may be the firm’s principal, advisers, or back office teams.

"As an industry we all need to pull together and support each other. We respect the enormous stress lenders, solicitors, and valuers are under at the moment so we encourage everyone to pull together and help in any way that you can.”

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