Related topic: Vulnerability

Acre has partnered with Comentis to add its financial vulnerability assessments directly into the platform.

Take-up rates are significantly higher when assessments are embedded into key moments in the customer journey.

The Plain Numbers Method focuses on presenting numbers clearly and putting them in an understandable context, better supporting those with low numeracy and dyscalculia.

Recent reviews by the FCA have highlighted significant weaknesses in board reporting across the sector.

A third of leaders say they do not know who should be accountable for AI-driven outcomes affecting vulnerable customers.

Around half of all customers have characteristics of vulnerability.

Andrew Gething, managing director of MorganAsh, outlines how firms can ensure that everything from everyday interactions, right through to exceptional processes – like a redress...

The statement emphasises that data protection law should not be seen as a barrier to providing tailored, helpful support to those who may need it most.

The new tool responds to a persistent challenge across the industry where firms are only identifying a fraction of their vulnerable customers.

The platform captures critical context often lost in traditional one-five scales, ensuring greater visibility of those at-risk.