Related topic: Vulnerability

Two thirds of businesses would need days rather than hours to show a regulator how a vulnerable customer was supported.

Andrew Gething, managing director of support services provider MorganAsh, explores the differences between sharing types of vulnerability data, looking at differing views between...

Three in five UK adults (62%) could face a major life experience, damaging their retirement plans.

Figures from McKinsey have put the potential revenue uplift from personalisation at around 40%.

Acre has partnered with Comentis to add its financial vulnerability assessments directly into the platform.

Take-up rates are significantly higher when assessments are embedded into key moments in the customer journey.

The Plain Numbers Method focuses on presenting numbers clearly and putting them in an understandable context, better supporting those with low numeracy and dyscalculia.

Recent reviews by the FCA have highlighted significant weaknesses in board reporting across the sector.

A third of leaders say they do not know who should be accountable for AI-driven outcomes affecting vulnerable customers.

Around half of all customers have characteristics of vulnerability.