YBS Commercial Mortgages has announced a series of enhancements to its broker portal, making the application journey quicker, easier and more flexible for brokers and their clients.
YBS has also implemented internal process improvements to speed up the customer journey.
The commercial lender has expanded its use of nCino, its primary mortgage applications platform, which has enabled the improvements to its portal.
New features include the ability to self-initiate, starting new applications instantly, simplifying the process, utilising one simple form which captures everything needed to start assessing a case.
A new function enables brokers to pause an application at any stage and come back to it later, with the ability to submit direct debit details without needing a signed mandate.
Angela Norman, managing director for YBS Commercial Mortgages, commented: “We’re absolutely thrilled to offer these improvements to our portal, enhancing its capabilities to create a better overall application journey which is both more efficient and intuitive, based on feedback from those who use it.
“We pride ourselves on providing a dedicated, personal service, and strongly believe that technology must complement – rather than replace – the human touch. Brokers will still have access to our colleagues whenever it suits them, just with the addition of digital advances to make their lives easier.
“Moving to this updated platform also provides us with the flexibility to develop digital enhancements throughout the customer journey and provides the option to continue adding new capabilities and features to our broker portal later on. It’s an ongoing journey, and our brokers can look forward to more positive enhancements further down the line.”
Joaquín de Valenzuela, managing director of Europe, Middle East and Africa at nCino, added: “The broker experience in the UK is ripe for transformation, and YBS Commercial Mortgages is leading the charge in delivering a more modern, intuitive digital journey for both brokers and clients.
“At nCino, we’re proud to support YBS Commercial Mortgages in enabling secure, seamless interactions today - and we’re excited to partner with them as they continue to deliver a world-class experience and seize future opportunities.”
