Dudley Building Society has confirmed its new mortgage origination platform is now available to all brokers following a phased launch earlier this year.
The cloud-based platform has been designed to improve the broker experience by reducing administration, speeding up processes and providing greater visibility throughout the mortgage journey.
Shaped by intermediary feedback, the system aims to reduce paperwork and signatures, with only the mortgage deed still requiring a signature. Brokers will also benefit from real-time case updates and access to key documents directly through the system, reducing the need to manually chase for progress updates or decision in principle certificates.
The system also gives firms greater oversight of submitted business, allowing users to easily locate and manage cases through their own individual log-in.
Internally, several manual processes have now been removed or digitised, improving operational efficiency and allowing underwriters to focus more directly on supporting complex cases and decision-making.
Early feedback from underwriters has highlighted significant time savings across key stages of the mortgage journey. For example, a referred decision in principle that previously took around 45 minutes to review can now be assessed in as little as three minutes, helping to improve response times for brokers and their clients while reducing administrative workloads across the underwriting team.
Further enhancements are already planned, including future integration with broker systems and sourcing platforms as part of later phases of development, helping to create a more connected and streamlined experience for intermediaries.
Paul Purewal, head of intermediary relations at Dudley Building Society, said: “The challenge for lenders today is not simply digitising a process, it is reducing the amount of effort brokers have to put into placing and progressing cases. Brokers already work across multiple systems every day, so any new technology has to earn its place and make life genuinely easier.
“Much of the feedback we receive isn’t about adding more features, it’s around removing friction. Time spent chasing updates, rekeying information or dealing with unnecessary administration quickly adds up. By opening up the platform, we are creating a process that gives brokers greater visibility and a more straightforward journey, while allowing us to become more agile as a lender behind the scenes.”
