The Ombudsman says the move aims to encourage professional representatives to submit better-evidenced complaints.

The Ombudsman says the move aims to encourage professional representatives to submit better-evidenced complaints.
Lord Sharkey is calling for an investigation by the SFO into the Co-operative Banking Group treatment of mortgage prisoners.
The relaunch follows feedback from brokers, who said their clients were looking for a no product fee option and a range of term lengths.
The FCA is urging social media platforms to do more to proactively identify and prevent illegal financial promotions.
Anna Lewis, commercial director at Castle Trust Bank, explores what options there are for brokers to expedite a bridging loan when time is of the essence for their clients.
Brokers are more optimistic about the future of the intermediary sector than the wider industry.
He will also fulfil an interim sales director role for LSL, including Primis and TMA.
The move comes as Together announces the departure of underwriting operations director Duncan Abraham.
Jez brings a long career working within the finance sector, including corporate advisory service firms.
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