"It’s critical in this current time that we assist our customers to drive as much towards digital customer self-service as possible."
Working with Link Mortgage Services in the UK, BEP has added the ability to request a mortgage holiday along the government guidelines with a full online service request.
Another client asked BEP to add two more additional lending portfolios to their Apprivo2 Borrower Portal, allowing more of its customers to make a payment online to help reduce demand on existing call centres.
Steve Bowering, COO of BEP Systems, commented: “We were faced with a challenge of being able to offer our borrower portal customers the ability to request a payment holiday along the government guidelines at short notice – our team have reacted quickly and added this functionality to our Apprivo2 self-service portal in a matter of days.”
Chris Little, MD of BEP Systems, added: “It’s critical in this current time that we assist our customers to drive as much towards digital customer self-service as possible. The Apprivo2 Self-Service Borrower Portal is a highly configurable digital platform that is designed to cater for these types of needs rapidly. Once again, we have demonstrated our ability to react quickly to market demands.”