"We know that getting things done quickly can make all the difference when it comes to helping customers."
If an offer isn’t made within the committed timescales, customers will receive £100.
The improved service offering also introduces the aim to provide a decision in principle to brokers within 48 hours of a case being submitted.
The launch follows the announcement that Virgin Money and Clydesdale Bank Intermediaries are being brought under one management structure to simplify the broker experience.
CYBG, the parent company of Clydesdale and Yorkshire Bank, acquired Virgin Money in a £1.7bn deal last summer.
Sarah Green, head of intermediaries, said: “We’ve listened to what our brokers have been telling us and have been working hard to improve our service.
“We know that getting things done quickly can make all the difference when it comes to helping customers. That’s why we now aim to issue an offer in 10 days of receiving a fully packaged application, or we’ll give customers £100 if they go on to complete with us.
“Our partners are a key component of our mortgage business and we deliver the majority of our mortgage business through those partnerships.”
